TeleTracking US Status

US IQ Platform Status Page

IQ Performance

Update - We are continuing to monitor for any further issues.
Jul 01, 2024 - 08:09 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 01, 2024 - 08:09 EDT

Update - We are continuing to investigate this issue and taking mitigating steps in the process. We are receiving reports of improved performance for some users at this time.
Jul 01, 2024 - 07:55 EDT

Update - We are continuing to investigate this issue.
Jul 01, 2024 - 07:22 EDT

Update - We are continuing to investigate reports of performance issues and some users experiencing abnormally high response times when logging into the IQ plaform.
Jul 01, 2024 - 06:51 EDT

Update - At this time users should now be able to sucessfully log into the IQ Platform but may experience degraded performance and abnormal response times. Our engineers are continuing to investigate this issue.
Jul 01, 2024 - 06:12 EDT

Update - We are continuing to investigate the issue of users receiving a blank screen after logging in to the IQ platform.
Jul 01, 2024 - 05:49 EDT

Update - We are continuing to investigate the issue at this time.
Jul 01, 2024 - 05:16 EDT

Investigating - We are currently investigating reports of users receiving a blank grey screen after logging into the IQ platform.
Jul 01, 2024 - 04:43 EDT

Uptime over the past 90 days. View historical uptime.

Transfer Center IQ Operational

90 days ago

100.0 % uptime

Today

Community Access Portal Operational

90 days ago

100.0 % uptime

Today

On-Call Scheduling Operational

90 days ago

100.0 % uptime

Today

Procedure Operational

90 days ago

100.0 % uptime

Today

CS&W Operational

90 days ago

100.0 % uptime

Today

Analytics Service Operational

90 days ago

100.0 % uptime

Today

Ingest Service Operational

90 days ago

100.0 % uptime

Today

IQ Platform Operational

90 days ago

99.93 % uptime

Today

Synapse IQ Platform Operational

90 days ago

99.99 % uptime

Today

Unified Platform Operational

90 days ago

99.96 % uptime

Today

Providers Operational

90 days ago

99.99 % uptime

Today

Auth0 US (PROD) - User Authentication Operational

90 days ago

99.96 % uptime

Today

Auth0 US-2 (PROD) - User Authentication Operational

90 days ago

100.0 % uptime

Today

AWS dynamodb-us-east-1 Operational

90 days ago

100.0 % uptime

Today

AWS elb-us-east-1 Operational

90 days ago

100.0 % uptime

Today

AWS sqs-us-east-1 Operational

90 days ago

100.0 % uptime

Today

AWS ec2-us-east-1 Operational

90 days ago

100.0 % uptime

Today

AWS s3-us-east-2 Operational

90 days ago

100.0 % uptime

Today

AWS ecs-us-east-1 Operational

90 days ago

100.0 % uptime

Today

AWS eks-us-east-1 Operational

90 days ago

100.0 % uptime

Today

AWS elasticbeanstalk-us-east-1 Operational

90 days ago

100.0 % uptime

Today

AWS kafka-us-east-1 Operational

90 days ago

100.0 % uptime

Today

AWS lambda-us-east-1 Operational

90 days ago

100.0 % uptime

Today

AWS rds-us-east-1 Operational

90 days ago

100.0 % uptime

Today

AWS route53resolver-us-east-1 Operational

90 days ago

100.0 % uptime

Today

AWS route53 Operational

90 days ago

100.0 % uptime

Today

AWS ses-us-east-1 Operational

90 days ago

100.0 % uptime

Today

AWS transitgateway-us-east-1 Operational

90 days ago

100.0 % uptime

Today

AWS vpc-us-east-1 Operational

90 days ago

100.0 % uptime

Today

Twilio Notify Operational

90 days ago

100.0 % uptime

Today

Twilio Recordings Operational

90 days ago

100.0 % uptime

Today

Telebot Operational

90 days ago

99.98 % uptime

Today

Intercom Web Application Operational

90 days ago

99.98 % uptime

Today

Intercom Web Messenger Operational

90 days ago

99.98 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 1, 2024

Unresolved incident: IQ Performance.

Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.

Jun 28, 2024

No incidents reported.

Jun 27, 2024

No incidents reported.

Jun 26, 2024

No incidents reported.

Jun 25, 2024

No incidents reported.

Jun 24, 2024

Unable to save case notes in TCIQ

Resolved - This incident has been resolved. No other reports have been made since the fix was implemented.
Jun 24, 10:42 EDT

Update - At this time the issue with saving case notes in TCIQ seems to be resolved for all clients. However, we will still be monitoring throughout the night.
Jun 23, 23:50 EDT

Update - The implemented fix seemed to have resolved the issue for most of our clients however, there's a subset of clients who's still affected and we're continuing to investigate.
Jun 23, 22:30 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 23, 20:34 EDT

Identified - We identified a possible issue and will be taking steps to rectify.
Jun 23, 20:25 EDT

Investigating - Our team is currently reviewing logs, services and checking for possible network issues.
Jun 23, 19:38 EDT

Jun 23, 2024

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024

No incidents reported.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

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