US IQ Platform Status Page

All Systems Operational

Overall US Platform ? Operational
90 days ago
99.94 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Transfer IQ Operational
90 days ago
100.0 % uptime
Today
Referral IQ Operational
90 days ago
100.0 % uptime
Today
Workflow IQ Operational
90 days ago
100.0 % uptime
Today
Data IQ ? Operational
90 days ago
100.0 % uptime
Today
Capacity IQ Operational
90 days ago
100.0 % uptime
Today
Location IQ Operational
90 days ago
100.0 % uptime
Today
Supporting Services Operational
90 days ago
99.99 % uptime
Today
Login ? Operational
90 days ago
99.99 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
HL7 Operational
90 days ago
100.0 % uptime
Today
Auth0 Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
90 days ago
100.0 % uptime
Today
Auth0 Management API Operational
90 days ago
100.0 % uptime
Today
AWS Operational
90 days ago
100.0 % uptime
Today
AWS dynamodb-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS elb-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS sqs-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS s3-us-east-2 Operational
90 days ago
100.0 % uptime
Today
AWS ecs-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS eks-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS kafka-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS lambda-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS rds-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS route53resolver-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS route53 Operational
90 days ago
100.0 % uptime
Today
AWS ses-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS transitgateway-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS vpc-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS mq-us-east-1 Operational
90 days ago
100.0 % uptime
Today
Snowflake Snowflake Data Warehouse (Database) Operational
90 days ago
100.0 % uptime
Today
Twilio Operational
90 days ago
100.0 % uptime
Today
Twilio Notify Operational
90 days ago
100.0 % uptime
Today
Twilio Recordings Operational
90 days ago
100.0 % uptime
Today
Intercom Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Sep 18, 2025

No incidents reported today.

Sep 17, 2025
Resolved - This incident has been resolved.
Sep 17, 14:49 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 14:35 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 17, 14:29 EDT
Update - We are continuing to investigate this issue.
Sep 17, 14:27 EDT
Investigating - We are currently experiencing an issue with session creation. Customers may experience an issue signing into the application.

We are investigating the issue.

Updates will follow as more information is available.

Sep 17, 14:16 EDT
Completed - The scheduled maintenance has been completed.
Sep 17, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:00 EDT
Scheduled - Maintenance Window Details: US

Date: September 17th 2025

Start Time: 4:00 AM EDT

End Time: 6:00 AM EDT

Duration: 2 HRS

Purpose of Maintenance: The upcoming maintenance session is focused on implementing crucial updates, patches, and optimizations across our server infrastructure. This proactive approach is integral to ensuring the stability, security, and efficiency of our systems.

Expected Impact: While we strive to minimize disruptions, it's important to note that during the maintenance window, there may be a temporary service interruption. We assure you that our team is diligently working to streamline the process and keep any downtime to a minimum.

Action Required: To facilitate a seamless transition, we recommend planning for any critical activities during the maintenance window. In the event of post-maintenance concerns or issues, our technical support team will be readily available at 1 877 570 6903.

We appreciate your understanding of the necessity for these technical enhancements. Our team remains committed to providing you with a robust and secure infrastructure, and we look forward to continuing to serve your technical needs.

Sep 16, 13:34 EDT
Completed - The scheduled maintenance has been completed.
Sep 17, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:00 EDT
Scheduled - To DataIQ® users,

TeleTracking's IT team has scheduled DataIQ® maintenance.

User Impact: During the maintenance, clients may be logged out of the dashboards and will need to log back in. No edits to the content will be retained.

Regards,

TeleTracking Customer Support

Sep 5, 10:07 EDT
Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025
Resolved - At approximately 9:57 AM EST today, users encountered a blank screen when attempting to create a new case in Transfer IQ. Our engineering team identified the root cause and promptly deployed a fix. Normal functionality was restored by 10:25 AM EST, and the issue has been fully resolved.

We appreciate your patience and apologize for any disruption this may have caused.

Sep 10, 09:57 EDT
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.